Nov 23, 2009 6:00am EST
it comes to customer service. lisa robinson explains. >> hopefully you'll have great customer service this holiday shopping season. but that wasn't always the case for our secret shopper. with the i-team hidden camera rolling we sent her to a dozen stores in the baltimore area. she'll make purchases and then give us her overall opinion of the experience, including the help she received and the cleanliness of the stores and ladies' rooms. some places got it right. >> service was excellent. i told her it was a gift. she gave me a little bag, a gift receipt. absolutely pleasant. >> other places? well, she thought some of them weren't so good. >> i would walk out the door. it's in such a shambles, this store. >> see which were the best and which ones didn't cut it in the annual i-team customer service test. for the 11 news i-team, i'm lisa robinson. >> 6:20. another check on weather and traffic is straight ahead. >> also, after a tough loss to one of the best teams in the league, the ravens now face a do or die situation for the rest of the season. if they hope to make it to the playoffs.